Shipping Policy

Shipping Origin & Destinations

All orders are shipped directly from China.

We currently ship to eligible addresses in the United States. Availability will be confirmed at checkout. Additional destinations may be added as we expand.

Order Processing

Orders typically take approximately 5 business days to process before shipment. Business days exclude weekends and public holidays.

Processing time is separate from shipping and delivery time. If a significant processing delay affects your order, we will contact you using the email address provided at checkout.

Shipping Rates

For orders shipped to eligible U.S. addresses:

• Free US shipping on orders $68 or more
• $6.99 flat shipping on orders below $68

The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes. Shipping charges will be displayed at checkout before you complete your purchase.

Shipping & Delivery Time

All orders travel internationally from China. Delivery time varies depending on the destination, customs processing, and the shipping carrier.

We do not currently guarantee a specific delivery timeframe. Please allow for both the approximately 5-business-day processing period and international transit time when placing your order.

Customs inspections, public holidays, weather conditions, carrier disruptions, and remote delivery locations may cause delays. If you need an order by a specific date, please contact us before purchasing.

Customs, Duties & Clearance Fees

We cover applicable import duties, import taxes, and customs clearance fees for orders shipped through our standard shipping service to eligible U.S. addresses. These costs will not be charged separately to you upon delivery.

This does not refer to any sales tax separately displayed at checkout.

If a carrier requests an unexpected customs or import payment, please contact us before making the payment so we can investigate and arrange a resolution.

Customs inspections may still affect delivery times, even when import charges are covered.

Order Tracking

Once your order has shipped, we will email you a shipping confirmation with tracking information.

Tracking information may take some time to appear after shipment. Updates may also pause while your package travels between carriers or undergoes customs clearance.

If you have concerns about your tracking information, please contact us with your order number.

Shipping Address

Please check your delivery address carefully before completing your order, including your apartment or unit number and ZIP code.

If you notice an error, email creativepalate.llc@gmail.com as soon as possible. We will try to update your address before shipment, but changes may not be possible once the package has been dispatched.

If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, please contact us. We will review the situation and explain the available options and any applicable redelivery costs before arranging another shipment.

Delayed, Lost, or Undelivered Packages

If your package is significantly delayed, appears to be lost, or is marked as delivered but cannot be located, contact creativepalate.llc@gmail.com with your order number.

We will investigate with the shipping provider and work with you to arrange an appropriate resolution based on the findings and your rights under applicable law.

Damaged, Incorrect, or Missing Items

Please inspect your order upon arrival. If an item is damaged, defective, incorrect, or missing, contact us promptly, preferably within 14 calendar days of delivery.

Include your order number, a description of the issue, and clear photos of the product and packaging where available. Please refer to our Returns & Refund Policy for further details.

Order Cancellation

You may cancel your order within 24 hours of placing it by emailing creativepalate.llc@gmail.com with your order number.

Cancellation requests sent within this period will receive a full refund to the original payment method. After 24 hours, cancellation is not guaranteed.

This does not limit any cancellation or refund rights available under applicable law.

Contact Us

For shipping questions or assistance with your order, please email:

creativepalate.llc@gmail.com