Returns & Refund Policy

At LIAN, we want your order to arrive safely and as expected. Please review the following policy before placing your order.

Order Processing & Shipping Origin

We curate Chinese beauty products, and all orders are shipped from China.

Order processing typically takes approximately 5 business days before shipment. This processing period does not include shipping or delivery time. Business days exclude weekends and public holidays.

Returns & Exchanges

Due to the nature of cosmetic products and hygiene considerations, all sales are final. We do not accept returns or exchanges for change of mind, incorrect item or shade selection, or personal preference, including dissatisfaction with how a product looks or performs.

As we ship internationally, return shipping may cost more than the original delivery. For this reason, we are unable to offer a standard return service.

If your order arrives damaged, defective, incorrect, or with an item missing, or if you experience a product quality issue, please contact us at creativepalate.llc@gmail.com. Our support team will review the issue and help determine an appropriate solution.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order upon arrival. If an item arrives damaged or defective, or your order contains an incorrect or missing item, contact us as soon as possible, preferably within 14 calendar days of delivery, at creativepalate.llc@gmail.com.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the affected product, its packaging, and the shipping package, where available.

For a quality issue discovered later, please contact us promptly after discovering it. The 14-day reporting period does not limit your rights under applicable law.

After reviewing your request, we will work with you to arrange an appropriate resolution, such as a refund or replacement, taking your preference and product availability into account.

Please keep the affected item and its packaging while we review your request. We will let you know whether a return is necessary. Do not send anything back without contacting us first.

Approved Returns

If we require you to return a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover the necessary return shipping costs, or refund. No restocking fee will apply.

If an entire set or bundle is approved for return and refund, all items included in that set or bundle, together with any accompanying gifts, must be returned as instructed. For an issue affecting only part of a set or bundle, we will explain which items, if any, need to be returned.

Product Appearance & Sensitivity

Product shades may appear slightly different depending on lighting, screen settings, and individual skin tone. These differences do not, by themselves, qualify for a return or refund. Receiving a different shade from the one ordered will be treated as an incorrect item.

Minor cosmetic marks on outer packaging that do not affect the product, its seal, or its usability generally do not qualify for a refund or replacement. If you are concerned about the condition of your order, please send us photos for review.

If you experience irritation or a reaction, discontinue use and contact us with the product details and a description of the issue so we can review your concern.

Order Cancellation

You may cancel your order within 24 hours of placing it by emailing creativepalate.llc@gmail.com with your order number.

Cancellation requests sent within this period will receive a full refund to the original payment method. After 24 hours, cancellation is not guaranteed.

This cancellation window does not limit any additional cancellation rights available under applicable law, including those relating to shipping delays.

Refunds

We will notify you by email when your refund is approved. Approved refunds will be initiated to your original payment method.

If a return is required, we will review the returned items before confirming approval, unless applicable law requires otherwise. Any applicable shipping refund will be explained when we confirm your resolution.

Your bank or payment provider may require additional time to post the refund. If you have not received it, please contact us for assistance.

Shipping Issues & Contact

For a delayed, lost, or otherwise undelivered package, or any other shipping concern, please contact creativepalate.llc@gmail.com with your order number. We will investigate with the shipping provider and explain the available next steps.

For all return, refund, cancellation, or order questions, contact:

creativepalate.llc@gmail.com